Any problems with equipment will be dealt with on a case by case basis with the original purchaser only. Please contact me within 48 hours of receipt if there is a problem with your item. For replacement or refund consideration, the item must first be returned in the original packaging by the same shipping method prepaid and in the same condition as received with security seals intact. After inspection, if the item is found faulty as you have described the item will be replaced, or if stock is not available, payment will be refunded.
Unless otherwise stated, items are sold as described with no suitability of use expressed or implied. Prolex Design or its representatives will not be held liable for any incidental or consequential damages related to the use or misuse of these items.